![]() Southwest rescheduled their flight for Christmas Day, so the couple ended up renting a car for the 13-hour drive to Seattle. 22, but their flight was delayed and then canceled. JR Jones, 29, planned to travel on Southwest from Sacramento to Seattle with his fiancée to see her family on Dec. Durham, who does promotion and marketing for a record company. “I’m going to put my gym membership on hold for a couple of months,” said Ms. She also received the 25,000 points Southwest offered. She ended up spending about $1,100 to $1,200 and has been reimbursed $183 for her return trip on Southwest. Still, she said, she worried it would be canceled (which it eventually was) and bought an American Airlines flight using nearly $1,000 in purchased points. 26 was canceled, she booked a new Southwest flight for the next Thursday and was able to move it to Tuesday. When her flight from Boston to Nashville on Dec. Suzanne Durham, 56, had to use her bonus to pay for the extra costs of her travel disruptions. ![]() “I only make what my business makes, so it turned out to be more of a financial hit than we had anticipated, not including the extra expenses,” he said. Hughes said, he and his wife incurred expenses at their restaurant because they had to pay employees to do their work when they couldn’t be there. 5 and told him his luggage was found in Nashville.) Hughes’s breathing machine for his sleep apnea. They spent about $1,700 on the ordeal, and they still haven’t gotten their luggage back with Mr. The couple eventually flew on a Southwest flight to Sacramento and then drove home to Oregon. But he and his wife got stuck in Las Vegas. Hughes booked a trip on United Airlines to Las Vegas, which would then connect to Seattle. He booked one flight and then another on Southwest that were delayed and then canceled.įinally, Mr. Hughes said, and then he got a notification that their flight home was canceled. But their flight from Nashville got stuck on the tarmac in Denver for nearly two hours, Mr. Hughes and his wife, who own a small pizza franchise, were scheduled to fly from Nashville to Denver and then connect to Portland. “At this point, you’re saying, ‘No, you’re on your own until the 24th.’” “You stranded me in Denver on the 21st,” Mr. 21, a refund might not be possible because his travel plans were outside reimbursement dates. The site, in detailing the major airlines’ obligations to travelers, says Southwest is required to offer vouchers when a cancellation forces customers to wait three or more hours for a new flight, free hotel accommodations for those affected by an overnight cancellation and complimentary transportation to and from a hotel.īut for Dan Hughes, 53, who was traveling home to Oregon after spending his 26th wedding anniversary in Nashville on Dec. The points are worth about $300 in flight credits.Īirlines are required to provide a refund to customers whose flights were canceled or changed in a “significant” way, according to the U.S. 2 that were canceled or delayed more than three hours in addition to the 25,000 points for each ticket, Chris Perry a company spokesman, wrote in an email to The New York Times. ![]() Southwest is offering customers refunds and reimbursements on flights from Dec. “But it’s the type of money that I’d really like to get back because as a young person that lives in probably the most expensive city in the country, $600 does make a big difference to me.” Laskowski, who works as a marketing manager for Partners Coffee. “Sometimes you get extra expenses in life and you just kind of brush them off and they are what they are,” said Ms. So far, Southwest has offered her 25,000 points for her trouble. Laskowski that she will be refunded for her original ticket, and she plans to submit her JetBlue receipt for reimbursement, too. She ended up purchasing a new plane ticket for $478 (including $125 for Pretzel and $80 for bags) through JetBlue that got her home on Dec. Laskowski, 25, tried to rebook with Southwest, the next available flight wasn’t until Jan. The text message from Southwest contained a link where she could look into her other travel options. Laskowski and her Siamese cat, Pretzel, were finally back home in Brooklyn. 27 when she received a text message from Southwest Airlines the night before that her flight was canceled. Olivia Laskowski was in Nashville and expecting to fly home to New York on Dec.
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